Terms of Service

Last updated: March 28, 2026

These Terms of Service (“Terms”) govern access to and use of the services provided by CrewBitz Srl. By subscribing to the service, the Client accepts these Terms in full.

1. Definitions

• “CrewBitz”: CrewBitz Srl, with registered office in Italy, provider of the Service.
• “Client”: the legal entity (company) that enters into the service agreement with CrewBitz.
• “Ployer”: autonomous AI agent provided by CrewBitz, configurable to automate specific business tasks (e.g. HR, marketing, sales, support, operations).
• “Service”: the CrewBitz SaaS platform, including the Ployers, configuration, monitoring, reporting, and support features.
• “Account”: the business account created by the Client to access the Service.
• “Client Data”: all data, information, and content uploaded, entered, or generated by the Client or by the Ployers in connection with the use of the Service.

2. Subject matter of the agreement

CrewBitz provides the Client with access to the Ployer platform on a Software-as-a-Service (SaaS) basis, intended exclusively for business-to-business (B2B) clients.

The Service consists of the provision of AI agents (Ployers) that operate under the human oversight of the Client, automating business tasks according to the configuration defined by the Client.

The Service is not intended for consumers (natural persons acting for purposes unrelated to their business, trade, craft, or professional activity). Access is reserved to entities acting in the course of their professional or business activity.

3. Plans and pricing

CrewBitz offers the following service plans:

Plan	Monthly fee	Included Ployers	Additional Ployers
Pro	€299/month	1 Ployer	+€249/month each
Business	€599/month	2 Ployers	+€199/month each

• All prices are exclusive of VAT.
• Free trial: a 14-day free trial period is available, at the end of which the Client may choose whether to subscribe to a paid plan.
• No automatic renewal: the service does not renew automatically without the Client’s explicit consent.
• Pricing changes: CrewBitz reserves the right to modify prices with at least 30 days’ prior notice. Changes shall apply from the billing cycle following the notification.

4. Account and access

To use the Service, the Client must create a business Account. With regard to the Account:

• The Client is responsible for safeguarding the access credentials and for all activities that occur through its Account.
• One Account per company is permitted. The Client may configure multiple users within the same Account.
• The Client must designate an Account manager, who shall serve as the primary point of contact with CrewBitz for administrative, technical, and billing matters.
• The Client must immediately notify CrewBitz of any unauthorised access or suspected security breach of the Account.

5. Client obligations

The Client undertakes to:

1. Provide accurate information: communicate truthful, complete, and up-to-date data during registration and throughout the use of the Service.
2. Supervise the Ployers: maintain an adequate level of human oversight over the Ployers’ activities, reviewing and approving significant actions before their execution.
3. Not use the Service for illegal purposes: not use the Ployers for activities contrary to the law, applicable regulations, or the rights of third parties.
4. Comply with the Acceptable Use Policy (AUP): adhere to the acceptable use guidelines for the Service, as published and updated by CrewBitz from time to time.
5. Pay on time: pay the fees due within the agreed deadlines.

6. CrewBitz obligations

CrewBitz undertakes to:

1. Professional diligence: deliver the Service with the diligence of a competent professional, adopting industry best practices.
2. Data protection: process Client Data in compliance with the GDPR and applicable data protection legislation.
3. Maintenance: ensure routine and extraordinary maintenance of the platform, communicating any scheduled interruptions in advance.
4. Support: provide technical assistance to the Client through the support channels included in the subscribed plan.
5. Problem notification: promptly inform the Client of any malfunctions, security incidents, or events that may affect the availability or integrity of the Service.

7. Limitation of liability

• CrewBitz shall not be liable for decisions approved by the Client on the basis of the Ployers’ activities. The Client retains full responsibility for business decisions taken.
• CrewBitz shall not be liable for indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, loss of data, business interruption, or loss of revenue.
• CrewBitz’s aggregate liability towards the Client, for any cause and on any grounds, shall in no event exceed the amount of fees actually paid by the Client in the 12 months preceding the event giving rise to the liability.
• The Client is required to supervise the Ployers’ activities and verify the results produced before taking any business decision.
• The Ployers do not replace professional advice (legal, tax, medical, financial, or otherwise). The Client is required to consult qualified professionals for decisions requiring specialist expertise.

8. Intellectual property

• Service: the CrewBitz platform, including software, algorithms, interfaces, design, and documentation, is the exclusive property of CrewBitz Srl. The Client receives a non-exclusive, non-transferable licence to use it, limited to the duration of the agreement.
• Client Data: Client Data remains the exclusive property of the Client. CrewBitz does not acquire any ownership rights over Client Data.
• Generated content: content generated by the Ployers in the course of executing tasks configured by the Client is the property of the Client.
• Anonymous and aggregated data: CrewBitz reserves the right to use anonymous and aggregated data that does not allow the identification of the Client or third parties, for the purposes of Service improvement, research and development, and statistical analysis.

9. Term and termination

• Term: the agreement is for an indefinite period with monthly billing cycles.
• Client termination: the Client may terminate the agreement at any time. Termination shall take effect at the end of the current month. No termination penalties apply.
• Data availability: upon termination of the agreement, Client Data shall remain available for download for a period of 30 days. After such period, data shall be permanently deleted.
• Suspension by CrewBitz: CrewBitz reserves the right to suspend access to the Service in the following cases:
  • Non-payment of fees due, following written notice with a minimum period of 15 days for payment.
  • Violation of the Acceptable Use Policy (AUP) or these Terms.
  • Court order or measure issued by the competent authority.

10. Warranty and disclaimer

• The Service is provided “as is” in its current stage of development (beta). CrewBitz does not warrant that the Service will be free from errors, interruptions, or defects.
• CrewBitz is committed to the continuous improvement of the Service and to the timely correction of any reported malfunctions.
• The Ployers are AI assistants designed to support business activities. The results produced by the Ployers do not constitute human judgement and should not be regarded as such.
• The Client is required to verify the information and results produced by the Ployers before using them for business decisions.

11. Personal data processing

The processing of personal data in connection with the Service is governed by the following documents, which form an integral part of these Terms:

• Privacy Policy: available at /en/privacy.html, describing how personal data is collected, used, and protected.
• Data Processing Agreement (DPA): available at /en/dpa.html, governing the processing of personal data carried out by CrewBitz as Data Processor on behalf of the Client (Data Controller).

By subscribing to the Service, the Client accepts the terms of the Privacy Policy and the DPA.

12. Governing law and jurisdiction

• Governing law: these Terms are governed by Italian law.
• Jurisdiction: for any dispute arising from or in connection with these Terms, exclusive jurisdiction shall lie with the Court of [City to be determined].
• Mediation: before initiating court proceedings, the Parties undertake to attempt an amicable resolution of the dispute through mediation proceedings pursuant to D.Lgs. 28/2010. The mediation proceedings shall be initiated within 30 days of the written notification of the dispute.